We want you to be 100% confident in your choice of LightSide as your financial partner so we’re offering new clients a ‘no-quibble’ money-back guarantee for the first 12 months.
It’s really simple. If after each stage of our process you’re not completely satisfied with the advice you’ve been given, the quality of the work completed, or the service you have received, you can claim a full refund on the initial fees paid for the stage that your complaint relates to*. All we ask is that you give us a clear and fair explanation for your dissatisfaction so we can address any improvements needed for the future.
* A little bit of not-very-small print:
- You must register any dissatisfaction within 12 months of your initial signed agreements
- Claims are limited to one per client.
- In the event that your complaint is received after payments to third parties have been made on your instruction, we reserve the right to recover all reasonable costs incurred up to the point of cancellation.
- Dissatisfaction with the performance of your investments is excluded from this guarantee.
- Refund will be made via the same method as payment was received.